Refund & Cancellation Policy

Users may cancel or reschedule appointments according to the cancellation window shown at booking or communicated by SexVeda support.

Cancellations requested too close to the appointment time may be non-refundable, depending on doctor availability and operational constraints.

Refunds may be considered if payment was charged but the appointment was not confirmed, the doctor was unavailable, or a duplicate payment occurred.

Refund eligibility may depend on payment status, appointment status, consultation completion, and applicable platform rules.

If a user does not attend a scheduled consultation without cancelling in time, the appointment may be treated as completed or non-refundable.

If a doctor does not attend or cannot complete the consultation, SexVeda may help reschedule or process a refund where appropriate.

Approved refunds are usually processed back to the original payment method. Bank or payment partner timelines may vary.

SexVeda may request additional information to verify the transaction before processing a refund.

This policy may be updated as online payments, consultation workflows, and doctor availability rules evolve.